Feedback and Complaints
We're committed to getting things right. If something isn't working for you, we want to hear about it — and we'll work with you to resolve it.
We'll make sure the right person is assigned to your concern and confirm we've received it.
If we need more time to investigate, we'll let you know when to expect an update.
Once the matter is resolved, we'll check in by phone or in writing to confirm you're happy with the outcome.
Ways to reach us
Attn: Compliance Officer,
PO Box 12013, Penrose,
Auckland, New Zealand
If you are unhappy with the outcome, you may refer the matter to Go Lend’s Compliance Officer for further review.
External Dispute Resolution Scheme
If you are unhappy with our response, you may wish to refer your complaint to our independent external dispute resolution service, Financial Services Complaints Ltd FSCL – a Financial Ombudsman Service (FSCL). FSCL’s service is free of charge for you.
Financial Services Complaints
complaints@fscl.org.nz